Job description

• The Operations Manager is responsible for leading and managing end-to-end freight forwarding operations, including air, ocean, road transportation, and customs activities. The role ensures operational excellence, regulatory compliance, financial performance, and high-quality service delivery to customers.
• The position plays a key leadership role in optimizing operational workflows, maintaining profitability at the shipment and file level, and developing a high-performing operations team. 

KEY RESPONSIBILITIES

Operational Leadership

• Manage and oversee daily freight forwarding operations across air, ocean and road freight – 13 team members.
• Ensure timely and accurate execution of shipments, documentation, and operational processes.
• Monitor operational performance to ensure on-time shipment execution and file completion accuracy.
• Manage operational exceptions including delays, claims, and customs-related issues, ensuring prompt resolution.
• Maintain operational service standards for strategic and key accounts. 

Financial Performance & Cost Control

• Monitor shipment-level profitability and file margins.
• Ensure effective control of carrier rates, subcontractor costs, and operational expenditures.
• Identify and mitigate operational cost leakage.
• Ensure accurate and timely invoicing in accordance with company policies.
• Review subcontractor invoices and operational costs to maintain financial discipline.
• Prepare and present monthly operational reports, job performance reports, financial results, and wage-related reports to the Regional Director. 

Sales & Commercial Support

• Partner with the Sales team to support business development initiatives.
• Provide operational feasibility assessments and pricing input for customer solutions.
• Ensure operational readiness and service quality for newly onboarded customers. 

Requirements

• Extensive experience in freight forwarding operations management, with a strong focus on operational excellence and service quality. 
• Proven track record of managing relationships with airlines, including rate negotiations, business reviews and regular stakeholder meetings. 
• Strong leadership and people-management skills, with the ability to motivate teams and drive performance. 
• Solid knowledge of air freight forwarding operations, covering both import and export processes; experience in ocean and road freight is considered an advantage. 
• Ability to prioritize and manage multiple tasks effectively in a fast-paced, international logistics environment. 
• Commercially driven and business-oriented, with a strong ability to identify new business opportunities and contribute to business growth.

We offer

• A supportive and collaborative work culture.
• Competitive salary and benefits package.
• Opportunity to lead a high-performing team in a dynamic environment.
• Flexible schedule.
• Possibility of home office.
• Opportunity of professional growth and development into a multinational organisation.
• Company car.