Location: new GBS Centre in Wroclaw, Poland

You will oversee end-to-end Invoice-to-Cash (I2C) operations, ensuring high-quality service delivery, compliance, and continuous improvement. You will lead a team of I2C specialists supporting the EMEA region and collaborate closely with internal and external stakeholders.

At the beginning the operational focus will be on the AR process with subsequent expansion into invoice services. The ideal candidate brings solid knowledge of I2C processes, leadership experience, and a background in multinational, fast-paced environments.

During the initial set-up and development of the GBS finance team you will be directly responsible for leading and operational management of the ItC specialists, before ultimate team leaders are selected/ hired (as teams grow). This direct operational management will require on-going learning of new processes, support of the knowledge transition (from local entities to Wroclaw) as well as support during the onboarding of new employees.

• You lead and oversee the I2C team responsible for delivering services across the EMEA region.
• You organize daily team operations, including workload allocation, staff planning, backup coverage, and cross-training.
• You ensure timely and accurate execution of all ItC activities, meeting established SLA and KPI targets.
• You have a hands-on approach towards solving operational challenges.
• You foster a positive team culture built on trust, open communication, collaboration, and continuous learning.
• You coach, mentor, and support team members in their professional development.
• You prepare performance reports and highlight progress, challenges, and action plans.
• You drive and support initiatives aimed at improving I2C performance, process efficiency, and automation opportunities.
• You ensure month-end and year-end closing activities are completed accurately and on time.
• You review and validate account reconciliations, ensuring aged items are followed up and resolved.
• You monitor and analyse incoming payments to ensure prompt and accurate postings.
• You manage service reviews, internal customer meetings, and escalations.
• You collaborate with Process Owners, IT and other business functions to resolve process issues and enhance service effectiveness.
• You participate in transitions, migrations, and process stabilization activities in cooperation with Project Management.
• You build and maintain strong relationships with internal and external stakeholders.
• You ensure all I2C transactions are executed in accordance with internal Accounting Policies/ Group Manual, IFRS and local regulatory requirements.
• You keep Standard Operating Procedures and process documentation up to date, reflecting best practices and organizational standards.

• 5+ years of experience in Finance operations or shared services.
• Proven experience in I2C or broader F&A operations within a BPO or shared services environment. Knowledge of R2R will be considered an asset.
• Strong analytical skills and experience with performance reporting.
• Fluent in English & German.
• Expertise in process optimization and service delivery.
• Excellent communication and stakeholder management abilities.
• Strong people management experience, including team leadership, performance management, talent development and coaching.
• Degree in Finance, Accounting, or related field. An advanced degree will be considered an asset.
• Knowledge of SAP or similar ERP systems is an advantage.
• French/ other additional language skills are an asset.

• Competitive salary
• interesting and challenging work in an international environment
• Working at a new GBS Centre in Wroclaw, Poland
• Working Mode: Office (initial model), Hybrid (long-term solution)
• Employment Type: Permanent Contract
• Full Time
• Weekly Hours: 40 (task-based system)