The position is responsible for providing support to users of legal technology solutions in a global legal organization.

• Provide guidance and support to JTI entities in terms of the usage of lifecycle management tools, matter management tools, external counsel spend
  tracking tools, litigation reporting tools, contract repositories and e-signature solutions. 
• Provide for assistance to system users when requested, provide for the supporting materials when applicable, escalate the issue according to its urgency or complexity, support local legal teams with all the necessary information regarding the assistance/service request (e.g. manage users,
  workflows, documents and others).
• Coordinate workflow of contract lifecycle and legal invoices in accordance with JTI governance standards and respective operating procedures.
• Review and create supporting documents (user guides, presentations, recordings, others).
• Maintenance of knowledge management database, including monitoring assistance requests and system reports
• Contributing to improving and/or simplifying legal technology services
• Manage various tasks and projects as they arise and upon manager’s request

• University education
• Fluent English
• Good overall knowledge of MS Office, IT systems, excellent oral and written communication skills, learning on the fly ability, very well organized problem solver
• Intermediate to advanced experience in Excel (e.g. pivot tables, complex formulas)
• Ability to build and maintain dashboards (Power Bi and similar tools) is a plus
• Previous shared services experience will be a plus, preferably in a legal context, but not necessarily required

• Competitive pay and attractive annual bonus
• On-going development opportunities in a multinational environment, a wide variety of projects, ambitious goals, and independence in achieving them.
• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
• Lot of flexibility in terms of work arrangements (work from the office or from home)
• Private medical care (various options to choose) and life insurance
• Employee pension and savings programs
• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
• Multisport card, foreign language classes
• Wide variety of training, webinars, and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
• Modern office with traditions (Art Norblin Factory) in a convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
• Working in a diverse and inclusive organization of 43 different nationalities