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Learn more: jti.com

Global Supply Chain & Customer Service Specialist (m/f/d)

Location: Warszawa, Job ID: 102675

About the position:

As a Global Supply Chain & Customer Service Specialist, you will support end‑to‑end operations within the GBS scope, ensuring timely and accurate supply of finished, semi‑finished, and raw materials to JTI Markets and 3rd Party Partners. You’ll work closely with factories, suppliers, logistics partners, Finance, R&D, Markets, and other teams to keep our supply chain running smoothly.

You will handle Customer Service and Supply Chain activities in SAP ECC, IBP, and Transportation modules, providing reliable operational support and ensuring on‑time, in‑full delivery and billing for assigned Markets and Customers. Acting as a key link between internal and external stakeholders, you’ll help maintain seamless product flow and uphold JTI standards across all processes.

Responsibilities:

Coordinate the phase-in and phase-out of the portfolio for designated markets/customers
Process Sales and Purchase Orders within SAP ECC/IBP, ensuring all parameters are accurate and completed in a timely manner for detailed order output
Ensure continuous supply and process shipments of commodities minimizing write-offs based on the customers requirements in collaboration with factories, suppliers, freight forwarders, carriers and warehouses resulting in order fulfilment
Collaborate with Finance for any related to Accounts Receivable/Accounts Payable matters and month /quarter/year-end closing
Liaise with forwarders/carriers for transport document establishment
Build company service-related purchase orders as recorded

Requirements:

High School Diploma and/or Commercial Diploma
3-5 years of experience in Supply Chain and Customer Service in a multinational company. At least 12 months in a GSC&CS Associate role
Proficient in English (written & spoken). Additional language(s) such as French or Spanish is an asset
SAP Hana experience or other ERP
Logistics knowledge
Familiarity with Microsoft Office (Excel, Word, and PowerPoint)
Excellent organizational skills and the ability to manage multiple tasks and projects simultaneously

What we offer:

Competitive pay and attractive annual bonus
On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
Lot of flexibility in terms of work arrangements (work from office or from home)
Private medical care (various options to choose) and life insurance
Employee pension and savings programs
JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
Multisport card, foreign languages classes
Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
Working in a diverse and inclusive organization of over 40 different nationalities

Benefits:

Family Leave
Investment
Life Insurance
Medical Care
Multisport Card
Pension Plan

If this role is what youre looking for, apply now by sending CV in English.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

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